CTS 110: Computer Hardware

Identify, install, configure, and upgrade microcomputer modules and peripherals, following established basic procedures for system assembly and disassembly of field replaceable modules. Elements include ability to identify and configure IRQ's, DMA's, I/O addresses, and set switches and jumpers.

Diagnose and troubleshoot common module problems and system malfunctions. This includes knowledge of the symptoms relating to common problems.

Demonstrate knowledge of safety and preventive maintenance. With regard to safety, this includes the potential hazards to personnel and equipment when working with lasers, high voltage equipment, ESD, and items that require special disposal procedures that comply with environmental guidelines. With regard to preventive maintenance, this includes knowledge of preventive maintenance products, procedures, environmental hazards, and precautions when working on microcomputer systems.

Demonstrate knowledge of specific terminology, facts, ways and means of dealing with classifications, categories and principles of motherboards, processors, and memory in microcomputer systems.

Demonstrate knowledge of basic types of printers, basic concepts, printer components, how they work, how they print onto a page, paper path, care and service techniques, and common problems.

Identify the unique components of portable systems and their unique problems.

Demonstrate knowledge of basic network concepts and terminology, ability to determine whether a computer is networked, knowledge of procedures for swapping and configuring network interface cards, and knowledge of the ramifications of repairs when a computer is networked.

Demonstrate knowledge of those behaviors that contribute to customer and end-user satisfaction.