This course advances the student's skills in maintaining good relations with the public through effective communication and delivering customer service in a sometimes difficult setting. Includes the roles and responsibilities firefighters play in community relations and public information/education. Also includes the firefighter's roles caring for the 'internal' and 'external' customers.
Course Learning Outcomes
Apply responsibilities to the roles of first responders in customer service and community relations.
Know the importance of public education and prevention.
Will begin to build a foundation of positive customer and peer interactions.
Will develop critical thinking as it is pertinent to the fire service.
- Develop the concept of Customer Service delivery as firefighters.
- Who is Mrs. Smith?
- Determining methods of Customer Service delivery.
- Who is the “internal customer” and how do we care for them?