FS 107: Customer Relations for Fire Service

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Class Program

Fire Science

Credits

Weekly Contact Hours

Course ID

092726

Meets Degree Requirements For

Restricted Elective

Description

This course advances the student's skills in maintaining good relations with the public through effective communication and delivering customer service in a sometimes difficult setting. Includes the roles and responsibilities firefighters play in community relations and public information/education. Also includes the firefighter's roles caring for the 'internal' and 'external' customers.

Grading Basis

Graded

Course Learning Outcomes

Apply responsibilities to the roles of first responders in customer service and community relations.

Know the importance of public education and prevention.

Will begin to build a foundation of positive customer and peer interactions.

Will develop critical thinking as it is pertinent to the fire service.

Core Topics

Develop the concept of Customer Service delivery as firefighters.
Who is Mrs. Smith?
Determining methods of Customer Service delivery.
Who is the “internal customer” and how do we care for them?