MA 116: Office Communications

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Class Program

Medical Assistant

Credits

Clinical Hours None

Weekly Contact Hours

Course ID

089127

Meets Degree Requirements For

Restricted Elective

Description

Includes integrated computer applications and development of professional written communication skills for use in the medical office, and principles of consumer relations.

Grading Basis

Graded

Course Learning Outcomes

Communicate effectively with co-workers in the medical profession.

Understand the principles of customer relations in the medical office.

Have skills to deal with problems and/or issues as they arise in the medical office.

Core Topics

How to get along in the medical field.
Communication skills needed to survive in health care.
Written communication and the importance of documenting needed information